Administering Cisco Unified Messaging v8.0


The aim of this course, Administering Cisco Unified Messaging (AUM) v8.0, is to produce competent administrators of the Cisco Unity product. By the end of this course, learners will be able to perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system. It is the initial course in a two-series; the other is Implementing Cisco Unified Messaging (IUM). As such, it lays a successful foundation for participation in the engineering-level course because a learner must understand the product features and how to use them before being able to install, configure, maintain, and troubleshoot the features.

Duration Vendor Audience
2 Days Hands-On training Cisco Administrators / System Engineers
Level Technology Category
Intermediate Unified Communications Collaboration
Delivery Method Training Credits / Vouchers
Instructor-led (Classroom) Cisco Learning Credits Accepted

Course Content

1. Course Introduction

  • Overview
  • Learner Skills and Knowledge
  • Course Goal and Objectives
  • Course Flow
  • Additional References

2. Cisco Unified Messaging Overview

  • Introducing Cisco Unity
  • Understanding Cisco Unified Messaging Integrations
  • Understanding Cisco Unity Standard System Features
  • Understanding Cisco Unity Standard User Features
  • Monitoring a Cisco Unified Messaging System
  • Understanding Cisco Unity Optional Features

3. Cisco Unified Messaging General Setup

  • Using Cisco Unity
  • Using the Cisco Unity Administrator
  • Setting up Cisco Unity

4. Cisco Unified Messaging Subscriber Configuration

  • Configuring Global Subscriber Settings
  • Configuring Subscriber Accounts and Settings
  • Using Call Handlers and Interview Handlers

5. Cisco Unity System Monitoring and Maintenance

  • Maintaining a Cisco Unified Messaging System
  • Managing Cisco Unified Messaging System Reporting


The knowledge and skills that a learner must have before attending this course is as follows:

  • A working knowledge of Microsoft Windows 2003
  • A working knowledge of Microsoft Exchange Server 2003 or the messaging environment
  • A working knowledge of the features, benefits and programming of at least on manufacturer PBX (Cisco Unified CallManager or Cisco Unified Communications Manager preferred)

Course Objectives

Upon completing this course, the learner will be able to meet these objectives:

  • Identify the components of the Cisco Unity system, describe their standard and optional features, and explain how they integrate into a unified messaging system
  • Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
  • Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
  • Monitor and maintain a Cisco Unity system using available tools and reporting capabilities

Target Audience

This course is intended primarily for:

  • End-user system administrators: Individuals responsible for the day-to-day management of corporate messaging systems
  • IP telephony specialised Channel Partners (Field Engineer 2 role): Individuals responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment
  • Professional Services partner: Cisco personnel responsible for the planning, design and implementing of Cisco Unity systems in an IP telephony environment
  • Channel Partner SE’s: Individuals responsible for the planning and designing of Cisco Unity systems in an IP telephony environment