Implementing Cisco Unified Communications Voice over IP and QoS v8.0


Implementing Cisco Voice Communications and QOS (CVOICE) v8.0 teach learners about voice gateways, characteristics of VOIP call legs, dial plans and their implementation, basic implementation of IP phones in Cisco Unified Communications Manager Express environment and essential information about gatekeepers and Cisco Unified Border Element. The course provides the learners with voice-related quality of service (QOS) mechanisms that are required in the Cisco Communications network.

Duration Vendor Audience
5 Days Hands-on Labs training Cisco Network and System Engineers
Level Technology Category
Professional Unified Communication Collaboration / CCNP Voice
Delivery Method Training Credits / Vouchers
Instructor-led (Classroom) Cisco Learning credits accepted

Course Content

1. Course Introduction

  • Overview
  • Learner Skills and Knowledge
  • Course Goal and Objectives
  • Course Flow
  • Additional References

2. Introduction to Voice Gateways

  • Understanding Cisco Unified Communications Networks and the Role of Gateways
  • Examining Gateway Call Routing and Call Legs
  • Configuring Gateway Voice Ports
  • Understanding DSP Functionality, Codecs and Codec Complexity

3. VOIP Call Legs

  • Examining VOIP Call Legs and VOIP Media Transmission
  • Examining H.323 Signalling Protocol
  • Examining SIP Signalling Protocol
  • Examining MGCP Protocol
  • Describing Requirements for VOIP Call Legs
  • Configuring VOIP Call Legs

4.Cisco Unified Communications Manager Express Endpoints Implementation

  • Introducing Cisco Unified Communications Manager Express
  • Examining Cisco Unified Communications Manager Express Endpoint Requirements
  • Configuring Cisco Unified Communications Manager Express Endpoints

5. Dial Plan Implementation

  • Introducing Call Routing
  • Understanding Dial Plans
  • Describing Digit Manipulation
  • Configuring Path Selection
  • Configuring Calling Privileges

6. Gatekeeping and Cisco Unified Border Element Implementation

  • Understanding Gatekeepers
  • Examining Cisco Unified Border Element

7. Quality of Service

  • Introducing QOS
  • Understanding QOS Mechanisms and Models
  • Explaining Classification, Marking and Link Efficiency Mechanisms
  • Managing Congestion and Rate Limiting
  • Understanding Cisco AutoQOS


The knowledge and skills that a learner must have before attending this course is as follows:

  • Working knowledge of fundamental terms and concepts of computer networking, including LAN’s, WAN’s and IP switching and routing
  • Ability to configure and operate Cisco IOS routers in an IP environment at the Cisco CCNA Routing and Switching level
  • Basic knowledge of traditional voice, converged voice and data networks at the Cisco CCNA voice level

Cisco learning offerings that will enable you to meet the prescribed prerequisites:

  • Introducing Cisco Voice and Unified Communications Administrator (ICOMM) v8.0

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Explain what a voice gateway is, how it works, and describe its usage, components and features
  • Describe the characteristics of configuration elements of VOIP call legs
  • Describe how to implement IP phones using Cisco Unified Communications Manager Express
  • Describe the components of a dial plan, and explain how to implement a dial plan on a Cisco Unified voice gateway
  • Explain what gatekeepers and Cisco Unified Border Elements are, how they work and what features they support.
  • Describe why QOS is needed, what functions it performs and how it can be implemented in a Cisco Unified Communications network

Target Audience

This course is intended primarily for:

  • Network administrators, network engineers and System Engineers
  • Individuals seeking the Cisco CCNP Voice certification

Associated Certifications & Exam

Cisco Certified Network Professional CCNP Voice validates advance knowledge and skills required to integrate into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can create a collaborated solution that is transparent, scalable, and manageable. The CCNP Voice curriculum focuses on Cisco Unified Communications Manager (formerly Unified CallManager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches.

The (642-437 CVOICE) exam tests a candidate’s knowledge of how to implement and operate gateways, gatekeepers, Cisco Unified Border Element, Cisco Unified Communications Manager Express and QoS in a voice network architecture.