Implementing Unified Messaging v8.0


The aim of this course is to produce competent system engineers for the Cisco Unity product. Upon completion of this course, system engineers will be able to install, configure, manage and troubleshoot new and existing Cisco Unity installations. It is the second class in a two-class series, the first being Administering Cisco Unified Messaging (CI-AUM).

Duration Vendor Audience
3 Days Hands-On training Cisco Field and System Engineers
Level Technology Category
Advance Unified Communications Collaboration
Delivery Method Training Credits / Vouchers
Instructor-led (Classroom) Cisco Learning Credits Accepted

Course Content

1. Course Introduction

  • Overview
  • Learner Skills and Knowledge
  • Course Goal and Objectives
  • Course Flow
  • Additional References

2. Cisco Unified Messaging System Hardware and Software

  • Identifying Unified Messaging Server Hardware and Software
  • Describing Unified Messaging Architecture
  • Installing Cisco Unity Messaging Software
  • Upgrading Cisco Unified Messaging Software

3. Unified Messaging Integrations

  • Introducing Cisco Unified Messaging Integrations
  • Integrating Cisco Unity with Cisco Unified Communications Manager
  • Integrating Cisco Unity with a PIMG or TIMG

4. Unified Messaging Network

  • Introducing Cisco Unity Networking
  • Understanding Message Transfer and Directory Replication
  • Understanding Network Subscribers
  • Understanding Digital Networking
  • Understanding VPIM Networking
  • Understanding AMIS Networking
  • Understanding Cisco Unity Bridge Networking

5. Unified Communications Maintenance and Utilities

  • Using Cisco Unity Administration Tools
  • Using Cisco Unity Audio Management Tolls
  • Using Cisco Unity Diagnostic Tools
  • Understanding Disaster Recovery and Cisco Unity
  • Providing Redundancy by Implementing Failover in Cisco Unity


The knowledge and skills that a learner must have before attending this course is as follows:

  • A working knowledge of Microsoft Windows 2003
  • A working knowledge of Microsoft Exchange Server 2003
  • Features, benefits and programming of at least one manufacturer PBX (Cisco Unified Communications Manager preferred)
  • Attendance of the Administering Cisco Unified Messaging course (CI-AUM) or equivalent knowledge

Course Objectives

Upon completing this course, the learner will be able to meet these objectives:

  • Given the hardware specification for a computer messaging system of a stated capacity, determine the appropriate platform to use and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity system.
  • Given a set of installation software components, select the correct components, install the software following the recommended installation sequence and verify proper operation.
  • Given an integration scenario with specific components, choose the correct integration type and describe the steps that are needed to complete the integration.
  • Given a particular server type, be able to select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer and directory replication.
  • Given a problem description and access to appropriate Cisco Unity tools and utilities, describe and be able to use the appropriate tools to address specific system maintenance, diagnostic, troubleshooting and reporting problems

Target Audience

This course is intended primarily for:

  • IPC Advanced Channel partners (Field Engineer and System Engineer role): Personnel responsible for the planning, design and implementation of Cisco Unity systems in an IP telephony environment
  • Channel Partner SE’s and Cisco SE’s responsible for the planning and designing of Cisco Unity systems in an IP telephony environment