Integrating Cisco Unified Communications Applications v8.0


Integrating Cisco Unified Communications (CAPPS) teach learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.

Duration Vendor Audience
5 Days Hands-on Labs training Cisco Network and System Engineers
Level Technology Category
Professional Unified Communication Collaboration / CCNP Voice
Delivery Method Training Credits / Vouchers
Instructor-led (Classroom) Cisco Learning credits accepted

Course Content

1. Course Introduction

  • Overview
  • Learner Skills and Knowledge
  • Course Goal and Objectives
  • Course Flow
  • Additional References

2. Introduction to Voice Mail

  • Voice-Mail Integration Overview
  • General Requirements for Voice-Mail Integration

3. Cisco Unity Connection in a Cisco Unified Communications Manager Environment

  • Integrating with Cisco Unified Communications Manager
  • Configuring the Cisco Unity Connection System
  • Using Cisco Unity Connection Partitions and Search Spaces
  • Implementing Cisco Unity Connection Call Management
  • Configuring Cisco Unity Connection Users
  • Monitoring and Troubleshooting Cisco Unity Connection

4. Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment

  • Understanding Cisco Unity Express
  • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Configuring the Unity Express System
  • Configuring Cisco Unity Express Users
  • Understanding Cisco Unity Express Auto Attendant
  • Troubleshooting Cisco Unity Express

5. Voice Profile for Internet Mail Implementation

  • Understanding VPIM
  • Implementing VPIM in Cisco Unity Connection
  • Implementing VPIM in Cisco Unity Express

6. Cisco Unified PresenceImplementation

  • Understanding Cisco Unified Presence
  • Understanding Cisco Unified Presence Components and Communication Flows
  • Integrating Cisco Unified Presence
  • Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
  • Verifying and Troubleshooting Tools for Cisco Presence Components


The knowledge and skills that a learner must have before attending this course is as follows:

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Cisco learning offerings that will enable you to meet the prescribed prerequisites:

  • Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0
  • Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) v8.0

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe voice-mail integration options and requirements
  • Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment
  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment
  • Implement voice-mail networking using VPIM
  • Implement Cisco Unified Presence and Cisco Unified Personal Communicator.

Target Audience

This course is intended primarily for:

  • Network administrators, network engineers and System Engineers
  • Individuals seeking the Cisco CCNP Voice certification

Associated Certifications & Exam

Cisco Certified Network Professional CCNP Voice validates advance knowledge and skills required to integrate into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable. The CCNP Voice curriculum focuses on Cisco Unified Communications Manager (formerly Unified CallManager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches

The exam tests a candidate’s knowledge of how to integrate the new Unified Communications Applications, which are part of the new version 8.0 Cisco Voice software.