Introducing Cisco Voice and Unified Communications Administration v8.0


Introduction

The Introducing Cisco Voice and Unified Communications Administrator course teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection and Cisco Unified Presence. This course provides the learner with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.

This course introduces the architecture, components, functionalities and features of Cisco Unified Communications solutions and describes how daily job tasks, such as systems monitoring, moves, adds and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connections and Cisco Unified Presence.

Summary

Duration Vendor Audience
5 Days Hands-on Labs training Cisco Network and System Engineers
Level Technology Category
Professional Unified Communication Collaboration / CCNA Voice
Delivery Method Training Credits / Vouchers
Instructor-led (Classroom) Cisco Learning credits accepted

Course Content

1. Course Introduction

  • Overview
  • Learner Skills and Knowledge
  • Course Goal and Objectives
  • Course Flow
  • Additional References

2. Overview of Cisco Unified Communications Solutions

  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

3. Overview of Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

4. Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

  • Understanding Call Flows and Call Legs
  • Understanding the Configuration Components Impact Call Flows in Cisco Unified Communications Manager
  • Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express

5. Endpoint and End User Administrator

  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options
  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options

6. Enablement of End User Telephony and Mobility Features

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features

7. Enablement of Cisco Unity Connection and Cisco Unified Presence

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Presence
  • Enabling Cisco Unified Presence

8. Cisco Unified Communications Solutions Maintenance

  • Providing End User Support
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voice Mail in Cisco Unity Connection
  • Understanding the Disaster Recovery System

Prerequisites

The knowledge and skills that a learner must have before attending this course is as follows:

  • Working Knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateway
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe the components of a Cisco Unified Communications solutions and identified call signalling and media steam flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection and Cisco Unified Presence
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manger Express
  • Describe the telephony features that are supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administrate users in Cisco Unity Connection and Cisco Unified Presence and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications Solution

Target Audience

This course is intended primarily for:

  • Network administrators, network engineers and System Engineers
  • Individuals seeking to achieve the Cisco CCNA Voice certification

Associated Certifications & Exam

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The exam tests a candidate’s knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. It also tests the knowledge needed to perform tasks such as system monitoring, moves, additions and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.