Troubleshooting Cisco Unified Communications v8.0


Introduction

The Troubleshooting Cisco Unified Communications (TVOIC) course prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, mid-market and commercial deployments in single-site and multi-site environments. The course teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level at Cisco Unified Communications Manager.

Summary
Duration Vendor Audience
5 Days Hands-On training Cisco Network Engineers
Level Technology Category
Advance Unified Communications Collaboration / CCNP Voice
Delivery Method Training Credits / Vouchers
Instructor-led (Classroom) Cisco Learning Credits Accepted

 

Course Content

1. Course Introduction

  • Overview
  • Learner Skills and Knowledge
  • Course Goal and Objectives
  • Course Flow
  • Additional References

2. Introduction to Troubleshooting Cisco Unified Communications Solutions

  • Identifying Cisco Unified Communications Deployment
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

3. Cisco Unified Communications Manager Troubleshooting

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting LDAP Integration Issues

4. Troubleshooting Call Setup Issues

  • Examining Call Setup Issues and Causes
  • Troubleshooting On- Premises Single-Site Calling Issues
  • Troubleshooting On-Net Multisite Calling Issues
  • Troubleshooting Off-Net Calling Issues

5. SAF and CCD Issues

  • Troubleshooting SAF
  • Troubleshooting CCD

6. Troubleshooting Cisco Unified Communications Manager Features and Application Issues

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues
  • Troubleshooting Cisco Unified Communications Manager Native Presence Issues

7. Voice Quality and Media Resources Issues

  • Troubleshooting MOH Issues
  • Troubleshooting MTP Issues
  • Troubleshooting Issues with Conferences
  • Troubleshooting Transcoder Issues
  • Troubleshooting Issues with RSVP Agents
  • Troubleshooting Voice Quality Issues

Prerequisites

The knowledge and skills that a learner must have before attending this course is as follows:

  • Working knowledge of converged voice and data networks
  • Working knowledge of the MGCP, SIP and H.323 and their implementation on Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications and Cisco IOS voice gateways in single-site and multi-site environments

Cisco learning offerings that will enable you to meet the prescribed prerequisites:

  • Introducing Cisco Voice and Unified Communications Administration
  • Implementing Cisco Voice Communications and QOS
  • Implementing Cisco Unified Communications Manager Part 1
  • Implementing Cisco Unified Communications Manager Part 2

Course Objectives

Upon completing this course, the learner will be able to meet these objectives:

  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
  • Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
  • Solve the common issues of an SAF-enabled network and CCD
  • Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications
  • Troubleshoot voice quality issues and issues that are related to media resources

Target Audience

This course is intended primarily for:

  • Network Administrators, System engineers and
  • Network Engineers
  • Individuals preparing for the Cisco CCNP Voice certification

Associated Certifications & Exam

The Troubleshooting Cisco Unified Communications course is a component of the CCNP Voice certification which validates advance knowledge and skills required to integrate into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable. The CCNP Voice curriculum focuses on Cisco Unified Communications Manager (formerly Unified Call Manager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches

The Troubleshooting Cisco Unified Communications v8.0 642-427 is the exam test a candidate’s knowledge and skills required to troubleshoot Cisco Unified Communications systems and solutions in different deployments. In addition, the exams test a candidates knowledge in troubleshooting methodology, triage, resources, tools, and fixes for Cisco Unified Communications Manager and the new v8.0 features such as Call Control Discovery, SIP Precondition, Extension Mobility Cross Cluster as well as dial plan troubleshooting including globalized call routing